Traci is a track and trace service for the logistics industry. Our customers only pay for unique transactions completed, eliminating the need to manage traditional full-time hires or fixed fees. This dynamic approach ensures cost efficiency and flexibility, tailored to your business needs.

Will I know who is the person handling my process?

Yes, although the team in charge of your process will have backups and could change in the future, we are transparent about who is tracking your freight and will have a POC designated for escalations and feedback.

Do I need to give you access to my TMS?

We can work either through your TMS or by integrating with our proprietary platform.

What is the expected onboarding time?

Around 3 weeks is the expected onboarding time. The first week we gather requirements, the second week we start internal training and integrations, and the third week we put everything together.

How do you guarantee no absenteeism?

We have a team of track and trace specialists that work across all schedules in Colombia, South Africa, and the Philippines and are trained as back-ups in your process. Even if someone calls a day off, we'll be able to cover.

Why Peace of Mind Is a Competitive Advantage in Freight Brokerage

Freight brokerage is a fast-paced business, where the pressure never lets up. Between tracking dozens of shipments, managing last-minute changes, and handling unexpected delays, it’s easy for stress to take over. But what if you could hand off the worry and gain true peace of mind instead?

The Stress of Traditional Operations

Most brokerages operate on a model that demands constant vigilance. Staff work overtime to keep up with status updates, juggle coverage gaps caused by sick days, and scramble when volume spikes unexpectedly. Fixed labor costs only make it harder; whether things are busy or slow, payroll remains unchanged.

If you want to offer 24/7 service, the challenges multiply. Night shifts, coverage during holidays, and the risk of absenteeism all threaten the consistency your customers expect. And when these issues crop up, you’re forced to divert attention from growth and customer satisfaction to simply keeping afloat.

How Traci Changes the Game

Traci’s approach is engineered to deliver the confidence modern brokerages crave.

24/7 Expert Coverage

With Traci, a team of skilled logistics professionals monitors your shipments around the clock, no matter the day, hour, or time zone. Instead of relying on a small, overstretched internal team, you benefit from a dedicated support network trained to handle exceptions and ensure nothing falls through the cracks.

If a team member is unavailable, backups automatically step in to maintain seamless service. Traci’s clients, for example, never have to worry about who’s watching their loads at midnight during a holiday weekend; monitoring simply never stops.

Flexible, Pay-Per-Load Pricing

Traditional models create a heavy financial burden. Traci’s pay-per-load pricing changes this dynamic, transforming fixed costs into variable ones. You only pay for shipments tracked, which means your expenses adjust automatically, with no paying for idle time during slow periods and no scrambling to hire temporary staff when things pick up.

During busy peak seasons, Traci’s services scale up instantly, handling increased volume with no loss of reliability. When business slows, costs drop accordingly. This financial flexibility gives your brokerage more control and the confidence to seize new opportunities without fear of overextending.

AI-Enhanced Support Backed by Real Experts

Traci combines the speed and efficiency of AI with the oversight of experienced human professionals. AI-driven automation manages routine data entry, tracks status updates, and provides instant notifications. Meanwhile, trained team members handle exceptions, complex issues, and quality assurance checks. This dual approach ensures you receive accurate, real-time updates that build trust with your customers and free your staff to focus on higher-level work.

The Advantage for Your Business

Reliability: Customers know they’ll always receive accurate, timely updates, which builds your reputation for dependability.

Scalability: Your brokerage can handle volume spikes or quiet periods without operational hiccups or ballooning staffing costs.

Focus: Internal teams are free to pursue sales, strengthen customer relationships, and innovate, instead of being bogged down by routine monitoring.

Brokerages using Traci often report less time spent on troubleshooting, fewer late-night emergencies, and more time dedicated to growth initiatives.

Make Peace of Mind Your Edge

Regaining your peace of mind isn’t just about reducing stress. It’s about giving your business the space and flexibility to thrive in a competitive market. When you’re no longer distracted by staffing headaches or operational uncertainty, you can focus on delivering value and outpacing your competition.

Discover how Traci’s human-managed, AI-enhanced logistics solutions can help you operate with true confidence. Visit gotraci.com to learn how your brokerage can turn operational peace of mind into your greatest competitive advantage