Traci is a track and trace service for the logistics industry. Our customers only pay for unique transactions completed, eliminating the need to manage traditional full-time hires or fixed fees. This dynamic approach ensures cost efficiency and flexibility, tailored to your business needs.

Will I know who is the person handling my process?

Yes, although the team in charge of your process will have backups and could change in the future, we are transparent about who is tracking your freight and will have a POC designated for escalations and feedback.

Do I need to give you access to my TMS?

We can work either through your TMS or by integrating with our proprietary platform.

What is the expected onboarding time?

Around 3 weeks is the expected onboarding time. The first week we gather requirements, the second week we start internal training and integrations, and the third week we put everything together.

How do you guarantee no absenteeism?

We have a team of track and trace specialists that work across all schedules in Colombia, South Africa, and the Philippines and are trained as back-ups in your process. Even if someone calls a day off, we'll be able to cover.

Stay Ahead of the Holiday Freight Surge with Traci’s Peace of Mind Strategy

As the holiday season approaches, the freight industry braces its annual surge. Volumes rise, timelines tighten, and customer expectations soar. For many logistics teams, this time of year means long hours, constant firefighting, and navigating the complexities of peak season logistics. But it does not have to be this way.

At Traci, we believe that peace of mind is not a luxury; it is a core logistics strategy. It is the result of having the right systems in place to manage the chaos, predict challenges, and deliver exceptional service, no matter the volume. Here is how leading companies are staying calm, consistent, and ahead of the holiday freight surge.

Preparation Starts with Visibility

When you can see everything clearly, you can manage it better. The foundation of a successful peak season is having complete, real-time freight visibility across your entire supply chain. Guesswork leads to delays, missed appointments, and frustrated customers. Clarity, on the other hand, empowers proactive decision making.

Gain Total Control with 24/7 Tracking

The holiday freight surge introduces countless variables. Shipments can be delayed by weather, port congestion, or carrier capacity issues. Without a single source of truth, your team is left chasing information from multiple carrier portals and making endless phone calls.

Traci’s real-time freight tracking platform provides a unified view of every shipment in transit, 24/7. This ensures that every load is accounted for, every update is on time, and every stakeholder has the information they need. No more surprises or last-minute scrambles. Just the clarity required to manage exceptions before they become problems.

Automation is the Key to Agility

Manual updates slow you down when speed matters most. During the holiday rush, every minute counts. Your team’s time is too valuable to be spent on repetitive data entry and administrative tasks. To stay agile, you need to leverage the power of logistics automation.

Streamline Your Operations with Automated Workflows

Track and trace automation handles the tedious, behind the scenes work so your team can focus on what truly matters: customer service, strategic planning, and managing exceptions. With Traci’s intelligent automation, your operations run smoothly even when shipment volumes spike.

Key benefits of track and trace automation include:

Reduced Manual Work: Eliminate the need to manually check carrier websites for status updates.

Instant Notifications: Automatically alert customers and internal teams about milestones and potential delays.

Improved Data Accuracy: Reduce human error by pulling tracking data directly from the source.

Increased Scalability: Handle a significant increase in volume without needing to add headcount.

This allows your team to shift its focus from data entry to growth, service, and high value decision making.

Consistency Builds Confidence

The holiday freight surge is unpredictable, but your customer service does not have to be. Shippers who deliver consistent experience, even under pressure, build unshakable trust and loyalty. Service consistency is the ultimate competitive advantage during peak season.

Deliver Reliability with AI and Human Expertise

Achieving consistency requires a blend of technology and expertise. Traci’s AI powered system works hand in hand with our human logistics experts to deliver excellent service compliance. Our platform monitors every shipment for deviations from the plan, while our team provides oversight and support when you need it.

This powerful combination keeps your customers confident and your operations stable throughout the season. When stakeholders know they can rely on you, your reputation for reliability grows, leading to stronger partnerships and future business.

Frequently Asked Questions

How does real-time freight visibility help manage costs during the surge?

Real-time visibility allows you to identify potential delays early, helping you prevent or mitigate costly detention and demurrage fees. It also provides the data needed to optimize routes and hold carriers accountable for performance, ensuring you get the service you expect.

Can logistics automation be implemented quickly before peak season?

Yes. Modern platforms like Traci are designed for rapid integration. With a dedicated onboarding team, you can get your systems connected, and your team trained in a matter of weeks, not months, ensuring you are ready before the holiday freight surge begins.

What is the biggest mistake shippers make during peak season?

The biggest mistake is reacting to problems instead of proactively preventing them. Without robust visibility and automation, teams are constantly in firefighting mode. A proactive strategy, built on a foundation of technology, allows you to anticipate challenges and manage them effectively.

Turn the Holiday Rush into a Routine

Freight logistics does not have to feel frantic, even during the busiest time of the year. When your operations are predictable, transparent, and reliable, your company gains the calm needed to make better choices, keep clients happy, and even enjoy the season ahead. By embracing visibility, automation, and consistency, you can transform the holiday surge from a period of stress into an opportunity for excellence.

Ready to bring peace of mind to your peak season logistics? Schedule a demo of Traci today and see how our platform can help you stay ahead of the holiday freight surge.