Our Intelligence is not Artificial
Achieve complete visibility of your loads with Traci. Experience the best of AI efficiency, with the safety of human expertise. 20,000 monthly interactions and $100M+ revenue impact.
Seamless Integration with your Stack
We are able to embed AI directly into your workflow and sync with any TMS.
No API required.
Traci AI
As soon as it connects, your shipments start tracking automatically. Our AI agents will start following up with drivers, and in the case of any exceptions, our human experts will take over.
Live Tracking
Receive real-time updates on your TMS with check-in times, check-out times, ETA, and more.
Human on the Loop
Logistics experts review every shipment that was processed by AI, and are able to communicate with you via internal company chats.
No Management Required
No need to onboard, train, or manage a team of logistics experts. We handle day to day operations.
Immediate Onboarding
Our solution works out of the box, in your TMS, no technical setup required.
Pay as you go
With our tracking program, only pay for successful updates. No long term contracts, no hidden fees.
Track and Trace that
scales with you
Access our platform backed by a tech-enabled
dedicated team of logistics experts available 24/7.
We deliver peace of mind
We manage processes from start to finish
Team of Experts
Expert team available any day, any hour, any time zone
Flexible Pricing Model
With our per load pricing model, we scale with you
Traci is Human Managed AI
This approach is what makes us different. An expert is always in control.
Accuracy
AI is the future, but we also recognize that it's strongest when it's human managed.
Communication
We are able to keep all parties aligned in real time.
Expertise
We understand logistics. We understand AI. We understand how to make them work together.
Reliability
You don't need a technical team to integrate and maintain an end-to-end service that is able to handle edge cases.
Our Impact
Our Customers
The 24/7 service provided by the Traci team has went above and beyond our expectations from when we signed up.
Jonathon Dunaway
Director of Sales at Veritas Logistics
Brands that trust us
Frequently Asked Questions
Get answers to common questions about Traci
Traci is a track and trace service for the logistics industry. Our customers only pay for unique transactions completed, eliminating the need to manage traditional full-time hires or fixed fees. This dynamic approach ensures cost efficiency and flexibility, tailored to your business needs. Our solutions empower companies to simplify processes and shift focus to their most important projects.
Yes, although the team in charge of your process will have backups and could change in the future, we are transparent about who is tracking your freight and will have a POC designated for escalations and feedback.
We can work either through your TMS or by integrating with our proprietary platform.
We are able to connect right away. However, so that we can guarantee compliance with your business rules, we need to gather some information about your processes. First we gather requirements, then we start internal training and integrations, and finally we put everything together. In total, we expect the onboarding process to take around 2 weeks.
We have a team of track and trace specialists that work across all schedules in Colombia, South Africa, and the Philippines and are trained as back-ups in your process. Even someone calls a day off, we'll be able to cover.
Yes. Our success is tied to your success, we only charge per successful update in your system. We also don't tie you to a yearly contract, you can cancel at any time if your business needs change.
In addition to our proprietary training program, we have a team of quality assurance that reviews AI interactions, conducts periodic quality checks, takes action, and is able to catch potential mistakes real time.